I have been using this car wash for the past 5 years with my dually and have never had any problems. On many occasions there have been employees there when I was using it with my dually and they have never said anything The other day I went in to have my truck washed and one of the yellow pipes that direct you into the car wash was broken. I don't know if it was broken before I pulled in or if it broke as I pulled in, but it appears that it was improperly installed because it looks like there should have been some kind of union inside between the two pipes to hold them together. Due to this my back was able to ride up on the front pipe which allowed my truck to be rubbed by the equipment that cleans the truck. I contacted the person that takes care of the car wash and he told me the owners were out of the country until Thursday. So I called him back on the following Monday to see what the owner was going to do and had to leave a message. I never got a call back. I tried 2 more times and never received a call back. So if you go to this car wash be aware they have poor maintenance, and if their equipment damages your vehicle they will just ignore you. My damage estimate was 2377.00 and my insurance company is going to have to fight to get it from these irresponsible people. Plus I have to pay a $500 deductible and hope my insurance company can get it back for me. I DON'T RECOMMEND ANY ONE GOES TO THIS BUSINESS THEY CANT BE TRUSTED TO DO THE RIGHT THING!!!